FAQ (Frequently Asked Questions)


How Do I Pay?

Soak accepts the following payment methods (to be selected at checkout):

PayMaya
All Major Credit Cards & Debit Cards via PayMaya
BDO & BPI Bank Deposit or Transfer
Gcash
Cash On Delivery (Nationwide)

How Long Does It Take To Process My Order?

As soon as payment is confirmed allow up to one working day for processing & courier pick up.

How Do I Track My Order?

A tracking number from the courier will be provided as soon as the item has been scheduled for pickup.

An automated email or SMS update will be sent out as soon as your parcel is in transit and when it's ready for delivery.


How Long Does It Take To Receive My Order?

Metro Manila Orders: 1-5 working day(s) or Same day - Next day Pick Up

Provincial Orders: 3-7 working day(s)

*No shipping, Pick Up & delivery on Saturdays, Sundays & non-working holidays.
*We're open 9 - 5pm, Monday to Friday. 

Do You Have Same Day Pick Up?

Yes! You may select "Pick Up" upon check out. 

We will be in touch as soon as website order payment is completed & it's ready for pick up.

You will book the courier via Lalamove, Grab, etc and you will settle the payment with the courier upon delivery.

*To get a shipping fee estimate, use the waze pin "Chalkboard Gym Antipolo".
*Payment cut off time is 2 pm Mon-Fri, payment made after that will be scheduled for the next working day.
*This is a pickup point only, we won't be able to entertain other concerns or inquiries. 
*Office hours are 9am - 5pm, Monday to Friday. 

How Much Is Shipping?

Via LBC
Metro Manila Orders: Starts at PHP 145

Provincial Orders: Starts at PHP 185

**These rates may vary due to weight and specific locations. To get a more accurate rate to proceed to checkout. 

*Soak Artisan Soap will not be liable for any lost or delayed shipping once the parcel has been transferred to the courier.

*For any lost, delayed or damaged items incurred in shipping, please contact the respective courier for real-time updates.

For questions & concerns, contact us at soak@soakartisansoap.com or 0995 8555256.