As soon as payment is confirmed allow up to one working day for processing
How Do I Track My Order?
A tracking number from the courier will be provided as soon as the item has been scheduled for pickup.
Your tracking number will be activated, and you may track your shipment on the next day.
An automated email update will be sent out as soon as your parcel is in transit and when it's ready for delivery.
How Long Does It Take To Receive My Order?
Metro Manila Orders: 1-3 working day(s)
Outside Metro Manila (Luzon, Visayas, Mindanao) Orders: 1-7 working day(s)
International Orders: 7-15 working day(s) via EMS
*No shipping & delivery on non-working holidays.
Do You Have Same Day Shipping?
Yes! We offer same day delivery to Metro Manila. You may select that option upon check out; rates will vary within the Metro, it starts at Php 200.
*We only accept payments via bank deposit and Paypal.
*Payment cut off time is 2 pm Mon-Fri, payment made after that will be sent out the next working day.
May I Have My Orders Picked Up Instead?
Yes, you may. Contact us before you place an order so we can have it arranged.
*Our pickup address is near Marcos Hi-way, Antipolo, Rizal.
*This is a pickup point only, we won't be able to entertain other concerns or inquiries.
How Much Is Shipping?
Free Shipping (Philippines Only): On orders over PHP 1500
Metro Manila Orders: Starts at PHP 100
Outside Metro Manila (Luzon, Visayas, Mindanao) Orders: Starts at PHP 150
International - Starts at USD 15
**These rates may vary due to weight and specific locations. To get a more accurate rate proceed to check out.
Will Customs charge my shipment duties and taxes (International Shipping)?
International shipments, please note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
*Soak Artisan Soap will not be liable for any lost or delayed shipping once the parcel has been transferred to the courier.
*For any lost, delayed or damaged items incurred in shipping, please contact the respective courier for real-time updates.
For questions & concerns, contact us at firstname.lastname@example.org